WHO WE ARE

Legal & MM2H

Sam read law at Queen Mary College, University of London, was called to the Bar of England and Wales in 1991, practiced in Kuala Lumpur with Skrine and in Singapore, Hanoi & Ho Chi Minh with Kelvin Chia Partnership. Sam is currently a partner at a law firm in Penang, Malaysia.

Sam will share the legalities of visa applications, property ownership for those wishing to stay long term in Malaysia. 

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Real Estate Consultation

Since 2010, Serena has devoted herself to serving the Penang luxury and heritage real estate market in destinations focusing in Penang George Town UNESCO World Heritage Site alongside with elite residential and commercial locations of Penang island for high-end clientele including local & international investors and home-buyers.

 

Serena and her firm PENANG PROPERTY ANGEL look forward to introducing you to the communities, the lifestyle and the exciting Penang real estate.

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Cultural Experiences Coordinator

Lily brings 15 years of experience in events, communication and marketing. She was the founding Publisher of Time Out Penang and oversees content creation for the Penang Local. Having moved to Penang from Kuala Lumpur, by choice almost 10 years ago, Lily manages properties for home owners and turns these beautiful homes into short term rentals. Her passion for Penang materialised into organising personalised food tours, and visiting cultural and heritage sites for tourists and visitors from all over the world.

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Testimonials

I worked with Serena and Jeanette twice. Absolute first class service. They understood very quickly what i wanted and did not try to show me everything available. Everything I visited met the brief. Communication is superfast at anytime of the day and evening. Very friendly and professional and they will definitely go the extra mile. I can safely highly recommend Penang Property Angel.

Jean-Christophe Guillou

General Manager of Molnlycke Health Care Malaysia, France

​She helped me a lot. I don't really understand English, but she was kind to me. She is a very reliable agent. Thank you Serena☺

Chie Sakai

Guardian Visa Holder, Japan

​PGPA has helped us rented out our paragon condominium residence. The team is very efficient, detailed and professional. Highly recommended!

Ted Kao

Business Owner, Taiwan

Serena of PGPA is an excellent agent - sincere and attentive, giving us 6 Stars service. Very committed to her performance, diligent and a super punctual communicator, keeping you up-to-date with her progress. Highly recommended. Des & Liz 

Desmond Ng & Liz Mcilhagger

Architect & Psycho-therapist, Ireland

​Great choice for professional services!

Dato Sri Tan Hui Jing

Company Director, Malaysia

Good, strong network of agents. Willing to work with clients to achieve best possible results. Open to answering questions regardless of time - much appreciated.

Paula Tan

Copywriter, Malaysia

Penang Property Angel has all the knowledge and expertise needed about the local property market. It’s a one stop shop. Very highly rated.

Mark Palmer

Creative Director, United Kingdom

Serena and team is very professional and very accountable. They are definitely the team to go to if you need a place to stay in Penang!

AiLin Low

Administration, Malaysia

They are very helpful and knowledgeable and willing to go the extra mile.

Halina Kaja Mydin

Event Organiser & Radio Annoucer, Langkawi, Malaysia

Almost a year ago, I have my condo unit put for rent through Penang Property Angel, out of my surprise, with their professional and prompt service, they were able to take care almost everything for me and was able to close the deal within short period of time. Not only did they know how to find the right match between landlord and tenants to make the deal happen, but they also continue to provide their service for other subsequent events, great service. They simply strive to provide the best service, it must be in the their DNA. Thanks Serena and the Team.

Stanley Huang

ODM Industry Manager, Taiwan

KK is an honest and trustworthy agent. He has been our agent for our properties for many years. We are not living in Penang but he has handled our properties well. He is always polite and soft spoken. Our friends and relatives who have engaged him only has good words to say about him. We are glad to have him as our agent.

Ming Li

Real Estate Agent, Singapore

Jeanette was so very helpful and professional during our recent property search in Penang. She understood our needs perfectly, and recommended the best property solution. We are so glad to have found the right place to stay in Penang!

Marcus Lee

Economist, Indonesia

Good service from Serena. She put together a good selection of properties for me and found the answers to all my questions. :)

Jon C

Property Investor, Malaysia

Eugene was the agent who helped sell my house in Penang as I was out of the country. The house was unoccupied with still some furnitures. Eugene had assisted in working them out with the buyer, and had many times gone above and beyond his job as my agent with other matters such as cancelling utilities etc. He is also very approachable & get back in touch in a timely manner. One can count on PGPA!

Choon-Ai Kaiser

Business Analyst, USA

Highly professional. Will definitely recommend PGPA to my friends.

Ian Lee

Customer Care, Agilent Technologies, Malaysia.

I would like to commend KK for his excellent service rendered. He has been managing my property on my behalf as I'm located out of state. KK is very trustworthy and goes above and beyond his duties to fulfil my requests.

Kevin Khoo

Mesiniaga Berhad Country Manager, Malaysia

Great service by Jennifer. She conducted herself very professionally - was very diligent, with good attention to details and possessed strong ability in bridging the communication with multiple parties.

Johnny Ong

Property Investor, Malaysia

We would like to thank KK Kwok and Eugene Tung of PGPA for the excellent service we encountered during our recent rental property search. They were fast zooming in on our needs and really went the extra mile to make things possible for us. They acted in a really trustworthy way. We can highly recommend the services of PGPA.

Johanna and Michael

MM2H participants, The Netherlands.

Outstanding efficiency and professionalism. Serena and Jennifer helped us find our dream condo in days!

Josh & Hikari Wallace

Business Owner, Bangkok

Serena is very professional and dedicated. As soon as we have commissioned her to market the property, it was advertised on their company website. She also briefed us the background of her clients before they came to view the property. We are really pleased with her services.

Clytie Morgan

Company Director, Singapore

I have known Serena Tan for several years. She helped me deal with the whole range of real estate issues which I had to confront when moving to Penang a few years ago. She has also been an invaluable advisor on all matters cultural, practical, etc. I would not have settled in as quickly and smoothly in Penang had it not been for Serena’s invaluable guidance and assistance. Serena is an open person, who combines a deep understanding of her native Island of Penang with a vast experience accumulated during many years of living abroad. She is service-minded, dynamic, and innovative. So, it is not surprising that she is one of the entrepreneurs, who just launched the website portal, RelocatetoPenang.com. RelocatetoPenang.com and PenangPropertyAngel.com will be valuable tools for all those busy professionals and retirees, who - while keenly interested in Penang - find it difficult to allocate a lot of time to research, visits, etc.

Poul Hoiness

Former Ambassador, Denmark

Serena is a smart and professional property agent with a real knack to think outside of the box. That made our rental process fast and smooth. I totally recommend her!
Looking forward to work with her anytime soon.

Valerie Navarro

MM2H Participant, France

I had the opportunity recently to engage Serena & her team to let out my apartment in Andaman Tanjung Pinang, and everything was conducted in an efficiently and timely manner. The details on the ground were taken care by them & this is a plus point for those who are not living in Penang & you need a party to oversee things end-to-end.

KP Tan

Property Investor, Kuala Lumpur.

We moved to Penang with a 6 month old baby at the end of 2015 from Singapore, and I have to say, the change has been really up-lifting. We love it here. The quality of life is something to boast of, the people are amazing, and don't get us started on the food, because that could go on and on.. 


Serena and her team of angels were really accommodating from the moment we first contacted her to help us relocate. They really took the time to introduce us to Penang and went all out to ease the whole process of moving for us.

Michelle & Antoine de Juge

Software Programmers, Singapore

Serena/team are awesome to work with. End to end property gurus literally =)
Highly recommended for anyone wanting to find out more about the Penang property market.
Penang Property Angel is a comprehensive one-stop shop for property-related services. The team provides intelligent, customised solutions for your needs and knows the local market thoroughly!
Superb support from Serena, KK and Lily - can’t ask for a better outcome in my case =)

Georgina Tan

Senior Manager, Singapore

Most reliable property agent

SY Chan

Co-founder of Runway Productions by Catwalk Guru, Malaysia

Used Penang Property Angel to get tenants for our rental properties. Super quick and great service. Would recommend!

David Lai

IT Business Analyst, Malaysia

As I know, KK Kwok is a nice agent. He is very attentive, understanding, soft spoken, responsible person. During discussion, I can discuss matters that arrives from repairing, upgrading of premises and also rentals matters. We worked together to get both tenants and landlord agreement to have good relationship. We can even discuss further to have understanding on any money matters of reduction and there is no problem so far to have both parties agreement to continue transaction further. On the whole, he is a very nice, friendly, responsible agent to deal with.

Amelia Chan Thum

Property Manager, Malaysia

We chose to come to Penang because of all the old heritage buildings so there was not a better fitting place to stay than Lily's. This property is an authentic and charming old shophouse fitted out with some convenient amenities like a very spacious and modern kitchen, air conditioners and a washing machine. I would recommend this property to anyone visiting Penang.

Alexander

Traveler, Seoul, South Korea

Penang Property Angel has been very reliable and efficient in finding me good tenants over the years. If you're thinking of leasing or renting, do approach them and you'll see how helpful they are.

Marisa Heah

Digital Channels Manager, Manila, Philippines.

Contact Lily & you'll be handheld all the way. Lily is the only, & total, Penang encyclopedia you need & it all comes with a smile & a great sense of humour. Penang is brilliant & everyone will welcome you. You'll be sad to leave. Lil makes sure you make that transition, & the other way around, well.

Rebecca Wilkinson

Artist, Italy

Serena was great to work with... she is very punctual and responsive before, during and after I used her as my property agent... always willing to put in extra effort to make everyone happy... would definitely recommend her and use her company again in the future.

Steve Lewis

VP of Engineering, USA

It was great dealing with Serena & Eugene from PGPA since day one, always quick in responding with accurate information. Not to mention the after sales service as we are new in Penang so they gave us loads of advice from food, gardening to where to walk your dogs in the area :) Highly recommend to people who are looking for a hassle free experience.
 

Pisa & Max Hansson

Business owners, Hong Kong

As a first-time home buyer, I had a lot of questions and concerns on buying a property here in Penang island especially having lived in other parts the country most of my life with my family. It was such a blessing to have found Serena! Her knowledge of the market, immediate follow up, honesty, feedback, professionalism is top notch! I felt supported and understood even though the process of buying a first home can be terrifying. I can't thank her enough and have since referred her expertise and will continue to do so to friends and family who is looking for a hassle free and efficient real estate experience in Penang!

Joey Chiang

First-Home Purchaser, Malaysia

We can highly recommend Serena’s (PGPA) services if you’re looking to rent a property in Penang. Serena is a professional, pays attention to all the small details. And she assisted us from start to finish with everything that was important to us.

Bart, Angeline and Jonathan Visser

Business owner, China

This house is so spectacular! The location, gorgeous interior, and Lily's expert advice on Georgetown and Penang made our 5 night stay very memorable. We arranged to go on a guided street food tour with Lily, which I highly recommend as she knows all the best hawker stalls and can answer any questions you might have about Penang. I've stayed at many Airbnbs in many countries and this is by far my favorite.

Dieter

Traveler, Hawaii, USA

True professionals, from start to finish!

Robert Newton

Retiree, United Kingdom

This shophouse is fantastic!! Very well stocked, spacious and comfortable, it's a great place to come back to after a day of visiting historic Georgetown. The bed and bedding are great, the kitchen and living area so spacious, one feels very at ease at Ah Tong's! Lily was helpful from the moment we arrived to the moment we left, always available and extremely responsive to questions. We loved our stay here and would happily return for more great food and the comfort of this flat. Great street food options are right outside your doorstep. I can’t recommend this apartment highly enough - staying here offers a first-hand experience of a culture you won’t find in many other parts of the world, or for many more years to come. Thanks Lily, for everything!

Shanna

Traveler, California, USA

We first met Serena in 2010, on a visit to Georgetown looking for a Shophouse to make our home in Penang. 

Serena has been our Penang Property Angel, finding us not only our ideal prewar heritage shophouse, but a rare corner apartment at Straits Quay, only 1 of ..... of its kind in the complex. We are thrilled with both properties.

During our property journey in Penang, Serena has proven she is very ethical, honest, hardworking, genuine, patient and at all times very professional, and always with a friendly smile. Serena has given us excellent advice on the local property market, the MM2H programme, and recommended and introduced us to other professional services associated with both properties. 

We have found Serena to be an exceptionally good Real Estate Agent and we are very fortunate to have her as our Agent.
 

Guy and Sharee

MM2H Participants, Hong Kong

We have had a number of dealings with Serena and her company Penang Property Angel over the last few years. Our experience has always been extremely positive and we have found Serena and her team to be organised, knowledgeable, timely and trustworthy in all our negotiations. 

Penang Property Angel, in our opinion sits head and shoulders above the other property agencies in Penang and we will continue to use them for any property transactions that we make. Serena and her team are the most professional property agents that we have come across in Malaysia and we would recommend them to anybody. 

Chrissy and Philip Hampden-Smith

Chief Executive, Singapore

Lily and her place are amazing. It is in a perfect central location in Georgetown where you can easily access all the best food, cafes, sites. Right on Armenian street you feel as if you are living right in the center of the action. There is a full kitchen, however we did not use it too much as there are so many food options close by! The house is amazingly decorated to make you feel like you are back in time when the heritage houses were in full swing. If you want to experience Penang while you are here this is a great place to stay. The rooms are very comfortable and AC/WiFi worked great. Lily is super responsive and always keen to help. Would recommend this to anyone looking for a unique Penang vibe.

Elyssa

Traveler, New York, NY, USA

Good and fast service, highly recommended.

Peter Van Der Lans

Self-employed, Amsterdam, Netherlands

Highly recommended! A good team of agents with great integrity and tip top prompt service.

Jezicca Yee

Self-employed, Malaysia

We had a great time staying in Lilly's George Town "shop house" due to it being so close to everything going on in George Town...our first night in we walked a block down the street to all the evening food street vendors for dinner and a beer. It is a very impressive house with plenty of history, plenty of room and lots of amenities. Lilly greeted us at the house upon our arrival and even had water, juice and yogurt in the refrigerator for us. We would definitely stay at Lilly's shop house again on our next visit to George Town - 5+++ stars!!!

Kevin

Traveler, California, USA

Well done to all @ Penang Property Angel - helpful, accommodating, punctual. Nothing to much trouble, happy to recommend this company. Keep it up guys as I'm sure you will.

Dave Griffiths

MM2H Participant, United Kingdom

Super professional and efficient.

Rachel Lee

Retiree, Malaysia

The property has been well managed by the agent and contract has been well documented and executed. Appreciate the service very much so that I have peace of mind as the property is well taken care. Thanks.

Joon Toh Too

Software Engineer, Singapore

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